Shipping And Returns Policy For Digital Products

Last updated: April 22, 2022

Thank you for shopping at Journals with Dragons.

If for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns. The following terms are applicable for any products that you purchased with us.

1. Introduction

These terms and conditions set out the terms and conditions between you, the customer, and Journals with Dragons (“us”, “we”), governing the use of our website and our downloadable digital patterns including the content therein (the “products”). Your use of our website, and purchase, download, and use of our products, constitutes your full acceptance of these terms and conditions. If you do not agree with these terms and conditions, you should not use our website or purchase, download, or use any of our products.

2. License And Use

Your purchase of one of our products constitutes our granting to you of a non-exclusive, non-sublicensable, non-transferable license to download and access that product for the purpose of your own personal use and reference, and print or convert the product to an image or vector format for your own storage, retention, and reference (the “purpose”) unless otherwise stated in the individual product’s description. You agree that under no circumstances shall you use, or permit to be used, any product other than for the aforesaid purpose. For the avoidance of doubt, you shall not copy, re-sell, sublicense, rent out, share or otherwise distribute any of our products, whether modified or not, to any third party. You agree not to use any of our products in a way which might be detrimental to us or damage our reputation.

3. Intellectual Property

The products, whether modified or not, and all intellectual property and copyright contained therein, are and shall, at all times remain our sole and exclusive property. You agree that under no circumstances, whether the product has been modified or not, shall you have or attempt to claim ownership of any intellectual property rights or copyright in the product.

4. Payment Methods

You can easily make an online purchase and pay for it by using one of our payment processors. We currently support the following:

  • PayPal – You can use your PayPal account or alternatively a debit or credit card without an account if you prefer.
  • Stripe – You can use a debit or credit card. Google Pay and Apple Pay are also available depending on your device or browser.

When entering your payment details the relevant payment processor handles this information and no information is stored by us to keep your payment information secure. See the details on how these payment processors handle your data below:

4. Delivery

If you purchase a downloadable digital product from our shop, such as PDFs, videos, or audio files, there are some important things to know about their shipping and returns policies.

First of all, our digital products are delivered electronically. This means that you download them to your computer and then read or listen to them. You will receive an email from our shop with links to your downloads. These links can also be found within My Account > Downloads through the shop website.

Secondly, you’ll be provided with your download links immediately in most cases once your payment has been confirmed. In some cases due to technical issues or problems with your payment, there may be a delay in receiving your download links. In which case it’s encouraged to contact us at [email protected].

5. Right of Withdrawal

You have the right to withdraw from your purchase at our online shop within 14 calendar days without giving any reason so long as you haven’t downloaded any files. Under the Consumer Contracts Regulations if you want to download your purchase within 14 days of buying it, you will have to give your consent to waive this 14-day period.

6. Refunds

Once a product has been downloaded by you, it is impossible to truly give it back like you would a physical product. On this basis, we currently offer refunds within 14-days on our digital products only if you have not already downloaded the digital content. Any other refunds shall be at our sole and absolute discretion.

7. Chargebacks

You agree that under no circumstances whatsoever shall you initiate any chargebacks via your payment provider. You agree that any payments made by you for any of our products are final and may not be charged back. We reserve the right to alter any of our prices from time to time.

8. Defects

If you have a problem with your digital download please contact us at [email protected] to remedy the issue and we will replace any files that are faulty.

9. Warranties And Liabilities

We make every effort to ensure that our products are accurate, authoritative, and fit for the use of our customers. However, we take no responsibility whatsoever for the suitability of the product, and we provide no warranties as to the function or use of the product, whether express, implied, or statutory, including without limitation any warranties of merchantability or fitness for a particular purpose.

10. General

These terms and conditions constitute the entire agreement and understanding between you and us for the supply of downloadable digital products and shall supersede any prior agreements whether made in writing, orally, implied, or otherwise. These terms and conditions, your acceptance thereof, and our relationship with you shall be governed by and construed in accordance with Polish law and both us and you irrevocably submit to the exclusive jurisdiction of the Polish courts over any claim, dispute, or matter arising under or in connection with these terms and conditions or our relationship with you.

11. Contact

Please do not hesitate to contact us regarding any matter relating to this Terms and Conditions of Sale for Digital Downloads Policy via email at [email protected]

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